Privacy Policy

1. Who We Are

FieldOS (getfieldos.app), provided by Number Studios, LLC ("Company," "we," "us," or "our"), provides a workflow operating system for solo and small-fleet trade businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our website at getfieldos.app and our platform services.

Questions? Contact us at hello@getfieldos.app.

2. Information We Collect

Information you provide directly

• Account registration: name, email, phone number, and business details.
• Job and customer data: customer names, addresses, contact details, job notes, photos, and service records you enter while using FieldOS.
• Payment information: billing details processed by your connected payment provider. We never store raw card numbers.

Information collected automatically

• IP address, browser type, and device information.
• Pages visited, features used, and time spent in the application.
• Location data (when you grant permission) used for route optimization.

3. How We Use Your Information

• Provide, operate, and improve the FieldOS platform.
• Send appointment reminders, invoices, and job updates to your customers on your behalf.
• Process payments and prevent fraud.
• Communicate with you about your account, product updates, and support requests.
• Calculate route optimizations using location and job data.
• Comply with legal obligations.
• Protect the security of the Service and your customers, including automated checks of files you upload and review by authorized staff of files those checks flag.

We do not sell your personal information or your customers' data to third parties.

We will not share or sell your mobile information or opt-out status with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS consent or opt-out status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

3a. SMS Communications and Opt-Out

FieldOS uses SMS messaging to send appointment confirmations, appointment reminders, estimates, job sheets, invoices, payment receipts, job summaries, and other transactional messages on behalf of operators to their customers ("end users").

Operators (FieldOS customers) opt in to receive SMS from us when they enter a phone number in their account settings. Messages may be for confirmation of payments, estimate approval, appointment confirmation, and other transactional messages based on actions taken by their customers ("end users"). Message frequency may vary. Standard message and data rates may apply. They may reply STOP to opt out. They may reply HELP for help.

End users (an operator's customers). Before adding you to FieldOS, the operator you engaged with obtains your verbal consent to receive SMS messages regarding your service, along the lines of: “By providing your phone number, you agree to receive SMS updates regarding your service from [Business Name]. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes.” When the operator adds your phone number to their customer list, you will receive a single one-time SMS confirming that consent, for example: “FieldOS: You have agreed to receive SMS updates from [Business Name]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.”

From that point, end users will receive SMS appointment confirmations, appointment reminders, estimates, job sheets, invoices, payment receipts, job summaries, and related transactional messages from FieldOS on behalf of the businesses (Operators) you engaged with. Message frequency may vary. Standard message and data rates may apply. You may reply STOP at any time to opt out of further SMS messages from that operator — no further messages will be sent to you from that operator through the platform once you do. You may reply START at any time to opt back in and resume receiving messages from that operator. Reply HELP for help. We will not sell or share mobile information with third parties for promotional or marketing purposes.

4. Third-Party Services

FieldOS uses the following third-party providers to deliver its services. Each has its own privacy policy.

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer (e.g., financial records).

Files that fail a security check are kept for up to 60 days, or longer when needed to investigate abuse or when the law requires it.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.

To exercise any of these rights, email hello@getfieldos.app.

7. Security

We use industry-standard security practices including encrypted data in transit (TLS), encrypted data at rest, and access controls. No method of transmission over the internet is 100% secure. We will notify you promptly if we become aware of a breach affecting your data.

8. Cookies

We use session cookies required for authentication and security. We do not use advertising cookies or sell cookie data. You can disable cookies in your browser settings, but some features may not work correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of FieldOS after changes take effect constitutes acceptance of the updated policy.

10. Contact

FieldOS, a product of Number Studios, LLC
hello@getfieldos.app