Terms of Service

1. Agreement

These Terms govern your use of FieldOS (getfieldos.app), provided by Number Studios, LLC ("Company," "we," "us," or "our"). By accessing or using FieldOS ("the Service" or "the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users including operators, technicians, and customers who access any part of the platform.

2. Description of Service

FieldOS is a workflow operating system for mobile service businesses, provided by Number Studios, LLC. The Service includes scheduling, route optimization, quoting, invoicing, payment processing, customer communication tools, and related features as described at getfieldos.app. Features vary by subscription tier and may change over time. Certain capabilities are limited to specific tiers — for example, automated customer reminders (email and SMS) require a paid plan, and two-way SMS messaging requires the Pro plan or higher.

SMS messaging is used to send appointment confirmations, appointment reminders, estimates, job sheets, invoices, payment receipts, job summaries, and other transactional messages to an operator's customers on the operator's behalf. Operators opt in to SMS when they enter a phone number in their account settings. An operator's customers receive an SMS opt-out message when added to that operator's customer list and must reply STOP to opt out of receiving further messages.

SMS and text messaging terms. FieldOS sends text messages on two distinct paths, each with its own consent.

Operators (FieldOS account holders). By entering your phone number in your account settings and ticking the SMS consent checkbox, you agree to receive SMS messages from FieldOS relating to your own account activity — confirmation of payments, estimate approval, appointment confirmation, and other transactional messages triggered by actions your customers take. Consent is optional and is not a condition of using the Service. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

An operator’s customers (end users). Before adding you to FieldOS, the operator you engaged with obtains your verbal consent to receive SMS messages regarding your service, along the lines of: “By providing your phone number, you agree to receive SMS updates regarding your service from [Business Name]. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes.” When the operator adds your phone number to their customer list, you will receive a single one-time SMS confirming that consent, for example: “FieldOS: You have agreed to receive SMS updates from [Business Name]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.” From that point you may receive appointment confirmations, appointment reminders, estimates, job sheets, invoices, payment receipts, job summaries, and related transactional messages sent by FieldOS on behalf of that business. Message frequency may vary. Standard message and data rates may apply. You may reply STOP at any time to opt out of further SMS messages from that operator — no further messages will be sent to you from that operator through the platform once you do. You may reply START at any time to opt back in and resume receiving messages from that operator. Reply HELP for help.

These protections apply to operators and end users alike. We will not share or sell your mobile information or opt-out status with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS consent or opt-out status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. See our Privacy Policy for full details on how we handle SMS consent and opt-out.

3. Accounts and Eligibility

• You must be at least 18 years old and legally able to enter contracts to use FieldOS.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate, complete information when creating your account.
• One organization may have multiple user accounts (owner + technicians). The account owner is responsible for all activity under the organization.
• You may not share accounts or allow others to access the Service under your credentials.

4. Subscriptions and Billing

FieldOS is offered on a monthly subscription basis. Current pricing:

• The Free plan requires no credit card and is available indefinitely. Paid plans (Starter, Pro, Business) are billed monthly.
• Paid subscriptions renew automatically each month unless cancelled before the renewal date.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.
• No refunds are issued for partial months.
• FieldOS does not charge a platform fee on payments. You connect your own payment provider and pay only that provider's standard processing fees directly.

5. Acceptable Use

You agree not to use FieldOS to:

• Violate any applicable law or regulation.
• Send spam, unsolicited messages, or harass customers.
• Upload or transmit malicious code or attempt to compromise platform security.
• Reverse-engineer, copy, or resell the Service or any part of it.
• Misrepresent your identity or your business to customers.
• Process payments for unlawful goods or services.
• Upload files that contain malware, macros or other executable content, or files designed to deceive or defraud your customers, such as phishing documents or false payment instructions.
• Upload content you don't have the right to share.

Violation of these rules may result in immediate account suspension without refund.

Files you upload

Files you attach in FieldOS, for example to an estimate, are shared with your customers. We automatically check uploaded files for security risks, and we may block, withhold or remove any file that fails those checks. Authorized FieldOS staff may review flagged files, only to protect the security of the Service and your customers, to investigate abuse, or to comply with the law.

6. Your Data

You retain ownership of all data you enter into FieldOS — customer records, job history, photos, and business information. You grant FieldOS a limited license to store and process this data to provide, secure and enforce the Service, including the file checks and review described in Section 5. We do not sell your data or your customers' data, including mobile phone numbers or SMS opt-in status. See our Privacy Policy for full details.

Upon account termination, you may request a data export within 30 days. After 90 days, your data may be permanently deleted.

7. Payment Processing

Payments collected from your customers are processed through your own connected payment provider (such as Square). By using payment features, you agree to your payment provider's terms of service. FieldOS charges no platform fee on these payments, is not a bank, and does not hold funds on your behalf. You are responsible for your own tax obligations on revenue collected through your provider.

8. Uptime and Service Availability

We target 99.5% monthly uptime for the platform. Scheduled maintenance will be announced in advance where possible. We are not liable for losses resulting from downtime, data transmission failures, or third-party service outages (SMS provider, Square, Google Maps, etc.).

9. Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

We may suspend or terminate your account immediately if you violate these Terms, fail to pay, or engage in activity that poses legal or security risk to the platform or other users.

We may also restrict features, such as file uploads, while we investigate. If we terminate your account for violating Section 5, we may refuse to provide the Service to you, or to a business you own or operate, in the future, and no refund is due.

10. Limitation of Liability

To the maximum extent permitted by law, FieldOS is not liable for any indirect, incidental, special, or consequential damages including lost revenue, lost data, or business interruption arising from use of or inability to use the Service. Our total liability to you for any claim will not exceed the amount you paid us in the 3 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind. We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of California.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to registered users at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

14. Contact

FieldOS, a product of Number Studios, LLC
hello@getfieldos.app