Phone-centric FSM with built-in VoIP — strong calling, serious contract-lock-in complaints.
No credit card. No commitment. Early access launching Q3 2026.
Free (2 users), Kickstart $187/mo, Standard $229/mo, Pro $270/mo (+$46–$65/user); AI is locked to the Pro tier.
No platform fee on payments — bring your own processor and keep your current rates.
The most common complaints from real Workiz users across G2, Capterra, BBB, and Trustpilot.
Documented 3+ month waits to move business-critical phone numbers off Workiz.
A documented case lost $4,000+ to a contract the operator could no longer use.
Scheduling is built for single-visit work orders only.
Multiple addresses per customer is a recurring, much-complained-about weak spot.
Extra modules run $200–$300/mo each, and per-user overages reach $46–$65 on Standard and Pro.
No custom report builder — basic canned reports only.
Where FieldOS pulls ahead for owner-operators and small crews.
FieldOS automated reminders (Starter, $29/mo) plus Bring Your Own AI cover the communication basics — without Workiz's lock-in risk.
Once a team passes ~6 users, FieldOS Business ($199/mo, unlimited) is cheaper than Workiz Standard with overages.
Month-to-month and easy data portability vs. Workiz's contract and number-porting complaints.
Honest note: Workiz's built-in phone system is a genuine strength — FieldOS focuses on SMS, scheduling, payments, and AI.
One subscription replaces your entire tool stack. Start free and upgrade only when the next pain point hits.
Start free — no credit card required.
| Features |
Free
$0
|
Starter
$29/mo
|
Pro
$79/mo
|
Business
$199/mo
|
|---|---|---|---|---|
| Technicians | 1 | 1 | Up to 5 | Unlimited |
| Job creation & scheduling | ✓ | ✓ | ✓ | ✓ |
| Customer records | ✓ | ✓ | ✓ | ✓ |
| Service history | ✓ | ✓ | ✓ | ✓ |
| Estimates & quotes | ✓ | ✓ | ✓ | ✓ |
| Invoicing | ✓ | ✓ | ✓ | ✓ |
| Manual dispatch | ✓ | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Missed-call text-back | — | — | ✓ | ✓ |
| AI lead assistant (qualifies leads) | — | — | ✓ | ✓ |
| Automatic quote follow-up | — | — | ✓ | ✓ |
| AI voice receptionist | — | — | — | ✓ |
| Bring Your Own AI | — | ✓ | ✓ | ✓ |
| Online payments | — | ✓ | ✓ | ✓ |
| Automated reminders | — | ✓ | ✓ | ✓ |
| Two-way SMS | — | — | ✓ | ✓ |
| Smart routing | — | — | ✓ | ✓ |
| Advanced reporting | — | — | — | ✓ |
| Multi-location support | — | — | — | ✓ |
| Custom branding | — | — | — | ✓ |
| Priority support | — | — | — | ✓ |
No platform fees on payments. FieldOS connects to your existing payment provider, so you keep your current processing rates. No hidden fees. Cancel anytime.