Troubleshooting

Signing in

The code email didn't arrive. Check your spam or junk folder, and make sure you typed the email you signed up with. On the phone, tap Send the code again, or Use a different email if it was the wrong one.

"This device is new to your account." The first time you sign in on a new phone or browser, FieldOS emails you a code to confirm it's you. Enter that code to finish signing in.

I signed up and got my own business instead of joining my team's. You signed up with a different email from the one the invitation went to. Email support@getfieldos.app and we'll move you over.

How do I sign out, or change my email or connected accounts? On the web, click your name at the top of the sidebar, then Sign out or Account settings. On a phone-sized screen, tap the menu button at the top left first.

On the phone

A record says Pending. It hasn't reached FieldOS yet. It will once you have a connection; pull down on the list to check now.

"Not connected." That action needs a connection. Try again when you have signal. See Actions that need a connection.

FieldOS asks me to keep my version or theirs. Someone else changed the same record while you were offline. See How sync works.

I can't see something my team just added. Pull down on the list to check for updates.

Signing out clears FieldOS from the phone, so let your changes sync first.

Connections

Settings says Google Calendar or QuickBooks needs to be reconnected. Access expired or was removed. Click Reconnect under Calendar or Accounting. See Google Calendar and QuickBooks.

Messages

A customer isn't getting texts. Check that:

• the customer has a mobile number on their record,
• they haven't replied STOP (they need to reply START to get texts again),
• the message is switched on in Automatic customer messages.

A customer isn't getting emails. Check the email address on their record, and ask them to look in spam. They may also have turned emails off with Manage your messaging preferences; see What your customer sees.

Still stuck?

Email support@getfieldos.app and tell us what you were doing and what you saw.